Shipping Policy

We charge Convenience Fee, which comprises -

(a) Platform Fee

Flat platform charges of ₹29, applicable to all customers (including Prive Users) for platform upkeep, onboarding the most stylish brands on the platform and seamless customer experience.

(b) Packaging & Delivery Fee

₹70/- for order value upto ₹499/-

₹20/- for order value above ₹500/- upto ₹999/-

Free delivery for all the orders above ₹1000/- and above ₹149/- for Prive Platinum Users

(c) Additional Fee

Chargeable to the customers with higher return records, to ensure hassle-free return experience, additional cost of logistics and customer support engagement. This additional fee can be chargeable 'nil' upon reduction in returns per order.

Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of order placed, it takes about 5-7 days for domestic orders and 7-10 days for international orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support@mylostfashion.com or call us on our My Lost Fashion customer care number 1800-266-3333 (Monday to Saturday, 10AM to 7PM) and we will try our best to resolve your issues.

For orders within India, once your order has been dispatched, you can track the order from the link sent to your email.

You can track the status of your package 24 hours after your order is dispatched from our warehouse or vendor location.